Refund Policy
Refund & Return Policy
At Louivere, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.
30-Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unused and unworn
- In its original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
How to Start a Return
To initiate a return, please contact us at: louivere.support@gmail.com
If your return is approved, we will provide:
- A return shipping label
- Instructions on how and where to send your package
Important: Items sent back without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at louivere.support@gmail.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care products
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
- Sale items
- Gift cards
If you’re unsure about your item, contact us before purchasing.
Exchanges
The fastest way to exchange an item is to:
- Return your original item
- Place a new order once your return is approved
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to:
- Cancel or return your order within 14 days, for any reason
Items must still meet the standard return conditions:
- Unused
- In original packaging
- With proof of purchase
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
Please note:
- Banks and credit card providers may take additional time to process the refund
If more than 15 business days have passed since approval, contact us at: louivere.support@gmail.com
Contact Us
For any return or refund questions, reach out anytime: louivere.support@gmail.com