FAQs
Frequently Asked Questions
1. I have a concern about my order — how can I contact you?
For any questions or urgent concerns, please email our support team at: louivere.support@gmail.com
Our support team is run directly by the co-founders, and we’re committed to making sure you have the best possible experience with your order.
2. I need to change my shipping address — what should I do?
If you need to update your shipping information, please contact us within 24 hours of placing your order.
Send us an email at: louivere.support@gmail.com
After this window, changes may not be possible once your order has been processed.
3. Where is my shipping confirmation?
Most orders are processed within 24–48 hours, after which you will receive a shipping confirmation email with tracking details.
If you don’t see it:
4. Why hasn’t my tracking updated?
Tracking updates may take 2–4 days to reflect after your order has been processed and shipped.
If your tracking hasn’t updated after this timeframe, please reach out and we’ll look into it for you.
5. Do you ship internationally?
Yes — we ship worldwide 🌍
Shipping times and costs may vary depending on your location outside the United States.
6. Can I cancel or change my order?
If you’d like to cancel or modify your order, please contact us within 24–48 hours of placing it.
After this period, your order may already be processed and shipped, and changes may not be possible.
louivere.support@gmail.com
7. What is your return policy?
We offer a 30-day return policy on all orders, as long as the product is not damaged after use.
To initiate a return, simply email us at: louivere.support@gmail.com